We want you to be happy with your purchase! We know that a happy customer will tell friends! Sometimes though things just don't work out. A size is wrong, the item isn't what you thought it was, or you just plain changed your mind. Here is our policy...
Our Christmas return policy extends to January 15th. Our regular policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item can't be stained, perfumed, or marked up in any way.
To complete your return, we require a receipt or proof of purchase.The packing slip will be sufficient.
Please contact us at firstname.lastname@example.org to start the process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Shipping and Exchanges
To return your product, you should contact Cedarburg Threads by email: firstname.lastname@example.org
You will be responsible for paying the additional shipping costs for any exchanges. All shipping costs are non-refundable.
Depending on where you live and many other circumstances, the time it may take for your exchanged product to reach you will vary.
Some items I have in stock and available for local delivery. I will hand deliver your purchase in the Cedarburg, Mequon and Grafton areas for free. If you don't live in those areas, you can still order from this page - you will just pay for the shipping costs.
Being as green as possible is really important to me. I talk about how beautiful our little city of Cedarburg and the surrounding state of Wisconsin, so I am committed to doing my part. I re-use as many packing materials as I can. Whenever I get a shipment, I use the box or the packing peanuts/bubbles/Kraft paper for your order. Your box may not be pretty, but I feel good about what I'm doing for the Earth. ;) When I hand delivery your items, I pair it with other deliveries or errands around the area to conserve gas. Sometimes I will walk my dog over and delivery your package! Small towns are the best.
This is mostly a print on demand business, meaning that your item is printed only after you purchase it. If we are exchanging for a size, that new item ordered comes right off my bottom line. As a small business, I ask that you take your time in choosing a size, using the sizing guides carefully. They are pretty accurate in my experience. Thank you in advance!