We want you to be happy with your purchase! We know that a happy customer will tell friends! Sometimes though things just don't work out. A size is wrong, the item isn't what you thought it was, or you just plain changed your mind. Here is our policy...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item can't be stained, perfumed, or marked up in any way.
To complete your return, we require a receipt or proof of purchase.The packing slip will be sufficient.
Please contact us at firstname.lastname@example.org to start the process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Shipping and Exchanges
To return your product, you should contact Cedarburg Threads by email: firstname.lastname@example.org
You will be responsible for paying the additional shipping costs for any exchanges. All shipping costs are non-refundable.
Depending on where you live and many other circumstances, the time it may take for your exchanged product to reach you will vary.
This is mostly a print on demand business, meaning that your item is printed only after you purchase it. If we are exchanging for a size, that new item ordered comes right off my bottom line. As a small business, I ask that you take your time in choosing a size, using the sizing guides carefully. They are pretty accurate in my experience. Thank you in advance!